Elaine Doucette graduated from York University with a certificate in Dispute Resolution and has been mediating since September 2002. She also brings with her a BA and MSW in social work.

Elaine’s 20 years of service and experience working in a unionized labour force, five of those years involved as a shop steward for CUPE local, have contributed towards her critical understanding of the daily challenges people face in their lives. She has also been involved in arbitrations and negotiations for CUPE local.

Elaine’s past volunteering efforts for the Scarborough Distress Center and Peer Trauma Emergency Response Unit with the TTC, as well as her life skills training allow her to comfortably handle difficult situations and customers on a daily basis.

Elaine firmly believes in a fair process. She believes a dispute is a conflict of people’s interests, and that mediation will help people understand their own interests, in addition to providing an agreement that both parties can live with. Elaine prides herself on being impartial, unbiased and non-judgmental, and believes that people must work and live together in a conflict free environment. Her style of mediation can best be described as directive/facilitator, with a goal towards transformational results (an opportunity for growth), building long term relationships, understanding how the conflict arose, and developing an amicable resolution.